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How vi8 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarity
vi8 How vi8 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, reach out through one of the channels below. We aim to respond to privacy-related requests as promptly as our team allows. Include your registered account email and the nature of your request so we can handle it without unnecessary back-and-forth.

Team online

Email Support

Send your data request to our support address. Include your account email and a clear description of what you need — access, correction, or deletion.

Live Chat

Open the live chat window in your account dashboard. Our support team can log your privacy request and route it to the right person directly.

Account Settings

Some data preferences — such as marketing communications — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We keep your data behind SSL encryption at every point — whether you are logging in from a mobile browser, making a bKash deposit, or checking your transaction history. Data retention periods follow the purposes for which data was collected: account data is kept while your account is active and for a period after closure as required by applicable obligations. Cookies we place track session security and lobby performance, not your behaviour across other websites. You can review cookie preferences through the cookie banner on your first visit.

SSL Encryption

Every connection between your device and vi8 is encrypted with SSL. This covers login, account actions, and payment steps through bKash, Nagad, and Rocket.

Retention Limits

We keep account and transaction data only as long as needed for your active account and applicable post-closure obligations. We do not hold data indefinitely.

Cookie Controls

We use session and analytics cookies. Non-essential cookies can be declined through the cookie banner. Declining them does not block core account functions.

Payment Data Boundaries

Your bKash, Nagad, or Rocket wallet details are passed only to the relevant payment processor. We do not store full wallet credentials on our own servers.

Common Questions About Your Privacy at vi8

Below are the questions we hear most from account holders about how their personal data is handled. If your question is not covered here, contact us via live chat or email.

We collect your name, email address, contact number, and payment method details — bKash, Nagad, or Rocket — along with device and session data needed to run your account securely.

Yes. Send a data access request to our support email with your registered account address. We will compile and return the data we hold on your account within a reasonable timeframe.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with security or analytics providers bound by data agreements. We do not sell your data.

Contact us through live chat or email with a deletion request. We will remove your personal data subject to any retention obligations required by applicable law and financial record rules.

We use cookies for session security and lobby performance tracking. Non-essential cookies can be declined on your first visit via the cookie banner without affecting your core account access.

The policy applies to your account use, but whether you can access vi8 at all depends on your local law and eligible regions. We recommend checking your local legal position before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.